Welcome to Toiva Studio Jewelry; Thank you very much for stopping by!
It is our goal to provide each customer with well-made, creative, and stylish handmade items that are truly unique. We know you will cherish your purchase for many years. We take great care in crafting each piece that we create. We delight in creating each item, and we are devoted to constructing each piece with the customer in mind. Just as there is a story behind us, we believe that there is a true miracle behind you....
Thank you for doing your part in sustaining the fulfillment of our dream by choosing handmade! When you purchase items from our shop, you are supporting art and small business.
I want you to be completely happy with your purchase. We endeavor to always be conscientious, understanding, honest and fair. Please read the listing descriptions very carefully before purchasing. I have included all the information to ensure that you are making an informed decision. If you have questions, please ask before you buy!
All items are unique and quantities are limited. Please don't assume that you can buy the identical item at a later date. In some cases, we may have a limited amount of the specific supplies. There is also a practical limit to the amount of unique, hand made items that an artist can produce in a lifetime (ie: nothing here is factory made). We love to make an item "fresh for you", so most orders are custom made per your size, preferences or other specifications.
Please Notice: Only items marked "ready to ship" are pre-made and available for immediate shipment. Anything that is custom made after ordering will take a bit of time to create. Be patient with us—your unique, hand made item will be well worth the wait!
*I hope you'll find something you like !!! :)
○ Credit / Debit cards
○ Etsy Gift Cards
○ Cashier’s cheque
○ Money order (“international” type if you live outside Canada)
○ Bank transfer (Interac email transfer). Canadian residents only.
***NOTE TO CREDIT CARD CUSTOMERS: You do NOT need a Paypal account to pay for your order through Paypal.
At checkout, choose the option "I do not have a Paypal account", and then you will be given different options of payment via credit card (visa, mastercard, etc.)
If you are paying via money order and we do not receive your payment or any messages from you within 2 weeks, your order will be cancelled.
** SHIPPING INFO ***
○ Contact me for possible savings when combining items in the same order.
○ CANADA ○
Delivery takes approximately 2 to 14 business days, depending on the destination. For smaller parcels, I ship by Oversize Lettermail by Canada Post, without a tracking number (contact me if you'd like to upgrade your service to include tracking). For larger parcels, I use Expedited Parcel service by Canada Post, with a tracking number. If you would like a faster service by ExpressPost, it is available for an extra charge. Please contact me with any shipping questions.
✤ CANADIAN ORDERS ✤
Oversize Letter..... 2-13 days.........$3.26 (tracking + insurance *NOT* included)
EXPEDITED PARCEL...1-7 days.... between $7.11 to 10.13 depending distance (tracking + insurance included)
XPRESSPOST .......2 days .......... between $8.98 to 18.53 depending distance (tracking + insurance included)
PRIORITY .......next day ..........$17.47 to 25.62 depending distance (tracking + insurance included)
○ USA ○
Delivery takes approximately 7 to 14 business days, depending on the destination. Most shipments do not include tracking service. If you require tracking, it is available for an added fee. Please contact me for details.
✤ U S A ORDERS ✤
Oversize Letter..... 2-14 days.........$4.52 (tracking + insurance *NOT* included)
Small Packet AIR...5-8 days..... $8.03 (tracking + insurance included)
Tracked Packet...4-7 days.... $15.01 (tracking + insurance included)
EXPEDITED PARCEL...4-7 days.... between $17.09 to 18.09 depending distance (tracking + insurance included)
XPRESSPOST .......2 -3days .......... between $26.14 to 29.06 depending distance (tracking + insurance included)
PRIORITY .......next day ..........$62.04 to162.40 depending distance (tracking + insurance included)
○ ANY OTHER COUNTRY ○
Delivery takes approximately 7 to 14 business days by Airmail, or 4 to 8 weeks by Surface Mail. Larger heavier items (like evening gowns for example) are listed showing the cheaper rate by Surface Mail. The faster Airmail option is always available for an additional charge. Shipments do not include tracking service. If you require tracking, it is available for an extra charge, but please note it is usually quite expensive. Please contact me for details. Customers are responsible for their own country's duties and taxes, where applicable.
✤ INTERNATIONAL ORDERS ✤
Oversize Letter..... 2-13 days.........$10.46 (tracking + insurance *NOT* included)
Tracked Packet...6-10 days.... $37.23 to 56.47 (tracking + insurance included)
EXPEDITED PARCEL AIR ...4-10days.... between $36.54 to 59.85 depending distance (tracking + insurance included)
International Parcel – Surface 4-6 weeks ... between $30 to 48 depending distance
XPRESSPOST .......4-7 days .......... between $47 to 72.60 depending distance (tracking + insurance included)
PRIORITY .......2 -3 days ..........$62.04 to162.40depending distance (tracking + insurance included)
○ PLEASE NOTE: all stated delivery times above are approximate. It is very rare, but sometimes there can be slight delivery delays for reasons outside my control. Contact me if you feel your item is taking too long to arrive.
***Toiva Studio Jewelry is NOT responsible for DAMAGED or LOST items once they are shipped. Shipping Insurance is optional, if you will like to add it, please convo me, and I will send you a revised invoice.
I pack Jewelry in jewelry gift boxes with ribbon (color of the ribbon changes every season). If you need an item to be wrapped for a special ocassion and/or shipped elsewhere, I can do it, just let me know.
**For international orders I ship items in as few boxes as possible, unless otherwise requested. Please Note: Buyer is responsible and should be aware of all International custom fees.
Refunds and Exchanges
REFUNDS AND EXCHANGES
If you are unhappy with your purchase for any reason, please contact us within a week of receipt. . We will either work something out, or you can return the item for a refund or exchange. I am always happy to exchange rings for a different size at any point. I want all of my clients to be happy. If you decide on a return, wrap the item as carefully as it was delivered to you so that there is no damage. Shipping costs are not refundable and we recommend insuring your item. DO NOT WRITE .THE WORD JEWELRY ANYWHERE ON THE PACKAGING-
Exchange requests MUST be approved by us prior to shipping or your request may be denied and your purchase returned to the original address on file. Exchanges should be sent via USPS First Class mail with Delivery Confirmation.Please do not send anything back without notifying us first.
Certain items are not eligible for exchange such as items that have been customized in any way (i.e. but not limited to letters, stamping, size, birthstones, etc.)
NO REFUNDS: Items are made to order, an Custom items are nonrefundable. A custom item is a unique design that is not already offered on my shop site. Specific sizes are not considered custom.
IMPORTANT: We are not responsible for loss or damage once your package is in transit. We do offer insurance at an additional cost. Please contact us prior to purchase.